Frequently asked questions

Questions :

Who uses MAG ?
What companies components can I order from MAG ?
What can I do with MAG Online System ?
Why should we use MAG ?
How do we register ?
When can I order and how long do the parts take to arrive ?
What happens if the part I ordered is not available ?
When placing an order the site has timed out and I have lost the details I input !
Can I browse catalogs online ?
Returns ?
I received my catalogs but no paper price lists !
Why should I buy from MAG ?
I am totally lost when it comes to computers what can I do ?
Who do I contact if I am having problems with the MAG site ?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Top Who uses MAG ?
The MAG service is for dealers only, we do not sell retail.

Top What companies components can I order from MAG ?
MAG supply Parts and accessories from the following suppliers:
Drag specialties, RC Components, Mid West, Mid USA, Vtwin Mfg, S&S, CCI, HD Oem

Top What can I do with MAG Online System ?

With MAG you can :

  • Check prices and stock
  • Produce Quotations
  • Place orders
  • Check Back orders and deliveries
  • Track shipments

Top Why should we use MAG ?

We think we are the best at what we do... but to be serious :

  • We provide a service that offers the widest selection of parts, with the best prices and reliable deliveries twice a week.
  • You also have the advantage of managing your own account from ordering to back orders, 24 hours a day 7 days a week...
  • Efficient use of technology provides online ordering through to shipment tracking.
  • Multilingual support is available by email or telephone
  • Automatic cross referencing of alternative or substitute parts allows MAG to offer the lowest back order rate of any supplier
  • The added benefit of single currency transactions, no VAT and no customs duties.

Top How do we register ?
To register simply contact MAG by email or telephone and your rep will contact you.
An application form will be provided and once this has been completed and returned, we will send a set of catalogs and your login details.

Top When can I order and how long do the parts take to arrive ?
You can order 24/7, we deliver most of the parts in 72 hours all over Europe

Top What happens if the part I ordered is not available ?
Unavailable parts automatically go to the back order list and it is the dealers responsibility to monitor this section.
It is possible to change the out of stock item to one that is instock or to delete the item.
OEM, CCI and RC components parts also apppear on this list even if they are instock as they take 10 days and 4-6 weeks respectively to deliver. Once ordered we cannot cancel instock items from RC, CCI or OEM parts

Top When placing an order the site has timed out and I have lost the details I input !

When placing an order the site has timed out and I have lost the details I input!
If the system is inactive for more than 30 minutes it automatically times out and any unsaved data is lost. As with any other computer package always save your data frequently to avoid annoying and time wasting loss of data.

Top Can I browse catalogs online ?

No we do not have this facility at the moment, but our team weekly update the News section with the new products from our suppliers.

Top Returns ?

If parts arrive damaged MAG will request photographic images of the damaged items if possible. Once we have contacted the supplier we will issue a returns code. Please contact MAG as soon as possible if you receive a damaged item.
For further information please read our Terms and Conditions.

Top I received my catalogs but no paper price lists !

All the prices both retail and dealer are listed on the system. The only exception to this would be parts from RC Components.
Price lists can be downloaded from our download section.
If required we can also supply catalogs on CD

Top Why should I buy from MAG ?

Apart from a unique online ordering system and a huge range of parts and suppliers to choose from we also have one of the lowest percentages of back ordered parts of any supplier and a very competitive price structure.

Top I am totally lost when it comes to computers what can I do ?

We have an online help section which provides the basics to get you going on the system but telephone support is always available

Top Who do I contact if I am having problems with the MAG site ?

When you sign upto MAG you gain access to both contact email address’s and telephone numbers.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


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